OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LitSpark Solutions, and what were your goals?
We were facing a lot of customers not knowing enough or unable to book via phone. We had to get this problem solved.
How did you select this vendor and what were the deciding factors?
Aish was a known mutual and we decide to go via reference.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
They designed the completely customizable Portal and website which had the website in frontend, booking system and backend for us to update and view content and bookings.
How many people from the vendor’s team worked with you, and what were their positions?
There were 3 people apart from Aish, we are not sure about the positions.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We were really happy with the product and it helped us a lot to manage customers and bookings.
Describe their project management style, including communication tools and timeliness.
Great on that. Timely delivery. Changes as per our ask and good response.
What did you find most impressive or unique about this company?
The communication and understanding of technology were extremely good.
Are there any areas for improvement or something they could have done differently?
They could have given us quotes for different types. But we were happy with what we got.
- Quality 5.0 SERVICE & DELIVERABLES
- Schedule 5.0 ON TIME / DEADLINES
- Cost 4.5 VALUE / WITHIN ESTIMATES
- Willing to Refer 5.0 NPS